1. Prices
2. Different payment methods
3. Promotional code
4. Invoice
5. Exchange rates and currency

1. Prices
Prices on the DOCTOR COLLECTOR website may vary depending on your location, and the currency is automatically adjusted based on the country you are browsing from. The European store displays prices in Euros (EUR), including the applicable VAT on the date of purchase, while the US store shows prices in US Dollars (USD). All prices are valid unless a typographical error occurs.

2. Payment methods
We offer several secure payment options, so you can choose the one that works best for you:

• Credit/debit card
• PayPal*
• Amazon Pay
• Apple Pay
• Google Pay

At this time, we do not offer cash on delivery.*PayPal is currently available for orders within the European Union only.

3. Promotional code
Once you are ready to place your order, on the right-hand side (PC/desktop) of the "order summary" page, you will find the "gift voucher" section. Simply enter your code in this box.

Please note the following:

- Make sure you make your purchase with the email address registered with Doctor Collector, in case the discount is associated with this email address.
- Enter the code exactly as it appears, without spaces, and distinguishing between upper and lower case letters. You can do this by copying and pasting to avoid any errors.
- Don't forget to enter the code in this section, as you won't be able to do so later, and click on the "apply" button.
- The codes are specific and you must take into account their terms and conditions.
If the discount coupon does not work, please do not hesitate to Contact us

4. Invoice
If the order confirmation email is not sufficient and you require an invoice, please feel free to contact us through our customer service channel: Contact us
We will be happy to provide your invoice once the order has been delivered and confirmed as not being returned.

5. Exchange rates and currency
 The currency you are charged in depends on the store where you place your order:

• European store: payments are processed in Euros (EUR).
• United States store: payments are processed in US Dollars (USD).

If your card or payment method uses a different default currency, your bank or payment provider will apply its own exchange rate (and may charge additional fees). We do not control these rates or charges.

1. Where do we ship from?
At Doctor Collector, orders are shipped from different warehouses depending on the destination:

• United States
 → Orders are shipped from our U.S. warehouse in Idaho.

• European Union, Spain, Andorra, Australia, and New Zealand
 → Orders are shipped from our Spanish warehouse.

Please make sure you place your order on the correct website depending on your shipping address.


2. United States
Orders with a shipping address in the United States must be placed on our international (U.S.) website.

Orders are shipped from our U.S. warehouse in Idaho.

Shipments are handled via USPS.
Once your order has been shipped, you will receive a tracking number by email.

Delivery times may vary depending on the destination within the U.S.


3. Spain and Andorra
Orders with a shipping address in Spain or Andorra must be placed on our Spanish website.

Warehouse working days: Monday to Friday, excluding public holidays.

Orders are usually prepared and shipped the same business day or the next business day after purchase (not applicable to pre-orders).

Once your order is shipped, you will receive an email with your tracking number.

Shipping methods and prices (depending on package weight):

• Correos (delivery within a maximum of 72 working hours from dispatch):
€5.25 – Mainland Spain and Andorra
€10.25 – Canary Islands
€7.25 – Balearic Islands, Ceuta, and Melilla


4. European Union, Australia, and New Zealand
Orders shipping to the European Union, Australia, or New Zealand are
dispatched from our Spanish warehouse.
    
Shipments are handled via UPS.   
Delivery times and shipping costs vary depending on destination and package weight.
   
Tracking information will be sent by email once theorder has been shipped.

Please note that local customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

1. Pre-sales
Pre-sales are future product launches available to purchase in advance on our
website. Your order should ship around the announced launch date and may arrive up to 3–4 business days after dispatch. If there are any issues, we will contact you.

Pre-sales often include promotional pricing and may be limited in quantity.
When they’re gone, they’re gone—so we recommend placing your order as soon as possible, especially since many of our products are also limited editions.

Purchasing a pre-sale item works like a normal purchase: payment is collected at checkout. The item will be shipped once it becomes available (you will see the estimated shipping/delivery date on the product page and/or in your order confirmation).

If your order includes both an in-stock item and a pre-sale item, the entire order will ship when the pre-sale item becomes available (we ship one parcel per order). If you purchase two pre-sale items with different availability dates, the order will ship on the later date.

2. Will you restock the item…?
Some of our items are limited editions and will not be restocked once sold out.

For standard editions, items may be temporarily out of stock, but we are always working to restock them as soon as possible.

When available, you can enter your email address on the product page to be notified when the item is back in stock.

We also recommend keeping an eye on our website and email updates.

3. Price changes
Product prices may change over time for various reasons (supplier price increases, shipping costs, etc.). If you saw a lower price a few months ago, please note that the current price displayed on the website is the valid one.

Prices may also go down during temporary promotions, so keep an eye on our website and email communications.

4. How long does it stay in the cart?
Adding an item to your cart does not reserve it. The cart is stored in your browser’s cookies until checkout is completed or your cookies are cleared.

If an item shows as out of stock at checkout, it may be because too much time has passed and the inventory has sold out. If this happens, try emptying the cart and adding the items again (or clear your cookies and start over).

5. Licenses
Our products are original creations and are officially licensed

6. Doctor Collector Items
All items are designed exclusively by Doctor Collector.

 7. Comments and Suggestions
We love hearing your feedback—your comments help us improve.

You can also leave reviews on each product page.

And if there’s something you’d love to see on your collector’s shelf, tell us!

Contact us at: store@doctorcollector.com

1. How to make a return
In accordance with current regulations, you have the right to return any item purchased from DOCTOR COLLECTOR within 14 days of the date you receive your order.

You do not need to provide any explanation. We will accept any item returned in its original packaging, sealed, and in perfect condition.

Before sending any return, please contact our Customer Service team at: store@doctorcollector.com

To help us process your return smoothly, please include the following information in the return package:
 
- Full name
- Email address used for the order
- Order number

 2. Will you refund the shipping costs?
If the return is due to a change of mind (you are no longer interested in the product), we will refund the product price as long as the item arrives in perfect condition. However, we will not refund the original shipping costs or the return shipping costs.

Shipping costs cover the service of delivering the parcel to the address provided at checkout. 

3. Do I have to pay to make a return?
Yes. Return shipping costs are the customer’s responsibility and are non-refundable. You may choose the carrier that best suits you to send the package back.

 4. How long does it take to process a return?
Once the return is received at our warehouse, DOCTOR COLLECTOR will process the refund within a maximum of 7 days, provided the product is in good condition.

Please note that the time it takes for the return to reach our warehouse depends on the country and the shipping method chosen by the customer.

1. Defective item
We’re sorry you received an item in poor condition. We carefully check our products before shipping, but items can occasionally be damaged during transit.

Please contact us via our contact form: Contact us

Make sure to include clear photos of: 
- The damaged item
- The packaging (if applicable)
- The shipping label (if relevant)

This will help us assess the issue and provide the best possible solution. If a replacement shipment is needed, DOCTOR COLLECTOR will cover the shipping cost.

Important: If the outer packaging is damaged but the product itself is in perfect condition, it will not be considered a defective item.

Example: the corner of the box containing the Back to the Future Key is slightly bent, but the key and keyring are in perfect condition.

Please contact us within 14 business days of receiving the package so we can resolve the issue.

 2. Incorrect item
We take great care when preparing orders, but mistakes can happen. We apologize for any inconvenience.

Before contacting us, please double-check your order details in your Doctor Collector account or in your order confirmation email.

If you have received an item you did not order, please contact us here: Contact us

Include as much information as possible so we can help quickly.

Please contact us within 14 business days of receiving your package so we can resolve the issue.

3. Something is missing from my order
First of all, we’re sorry. This is rare, as we take the necessary time to prepare each order carefully. However, if something has been missed, please contact us at: Contact us

Please include:
- Your order number
- The missing item(s)
- Any relevant photos (e.g., the contents of the parcel)

To ensure the fastest resolution, please contact us within 7 business days of receiving the package.

Please note: If you placed multiple orders, they may be shipped separately unless you contact us in time and we are able to combine them into one parcel.

In any case, please reach out within 14 business days of delivery so we can assist.

 4. Can I modify my order?
The easiest option is to cancel the order and place a new one with the correct details, as long as the parcel has not been shipped yet. Once the package is on its way, changes can no longer be made.

Please contact us at store@doctorcollector.com and we’ll do our best to help.

 5. Can I cancel my order?
We can cancel your order as long as we receive your request and confirm it before the goods are shipped. In that case, there will be no charge.

If the cancellation request is made after the order has shipped, the customer will be responsible for the shipping costs and any return shipping costs.

To request a cancellation, contact us here: Contact us

 6. I cannot see my order in my account
If you placed an order as a guest, you do not need to create an account—so the order will not appear in an account history.

If you do have an account, your order will appear once it has been successfully placed. Please make sure you are logging in with the same email address used at checkout.

If you still can’t see it, try:     
- Waiting a few minutes and refreshing the page
- Clearing cookies/cache
- Trying a different browser or device

If the order still doesn’t appear, it’s possible the checkout did not complete successfully. In some cases, your card issuer may place a temporary authorization hold, which is typically released automatically within a few days if no order was created.

1. I have forgotten my password
To reset your password, go to the login page and click “Forgot your password?“. You will receive an email with the steps to follow.
Please check your spam/junk folder as well, just in case.

2. I cannot access my account
If you’re having trouble logging in, please check the following:

Make sure you are using the same email address you used when creating your account.

If you forgot your password, click “Forgot your password?” and follow the instructions sent by email (it may land in your spam/junk folder).

Make sure your browser is not blocking cookies or required content.  
- Try clearing your cache and cookies, or logging in from a different browser or device.

If you still can’t access your account, please contact us at store@doctorcollector.com and we’ll help you.


3. I can’t access the website
If you are unable to access our website, please try the following:

Clear your browser cache and history
Close and reopen your browser   
Update your browser to the latest version 
Try a different browser or deviceIf the issue continues, please contact us at store@doctorcollector.com.


4. I want to unsubscribe from your emails
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our promotional emails.

5. Do I have to create an account to buy from you?
Creating an account is not required, but it is recommended. You can also place your order as a guest by selecting that option at checkout.